CustomerGlu Product Documentation
  • What is CustomerGlu?
  • Guides
    • Campaign Related FAQ
    • Product Integration & Onboarding FAQ
    • Developer FAQ
      • Pro Tips
    • Customer Support & SPOC
      • Plans & Pricing
    • 🎮CustomerGlu Walkthrough Videos on Games
    • 💠Asset Example and Sizes for Different types of Games
    • 💻SDK vs API
    • 🗂️Inviting Team Members to the Customerglu Dashboard
    • 🧪Testing Campaigns on Internal Users
  • 👤User Lookup
  • 🏫Segmentation
  • 🎁Reward Page Configuration
  • 🛃Debugger/User Data Deletion
  • 🈸Duplicating a Campaign
  • 🌐Get a Shareable Campaign URL
  • 🔑How to find your Writekey
  • Theme Settings
  • Untitled
    • Policies and Security FAQ
  • How to Embed a Youtube Video on a Quiz
  • Games Related FAQ
  • Time Based Push Nudges
  • Resetting Your CustomerGlu Dashboard Password
    • How to view the Reports from the Dashboard
  • Campaign SLA'S
  • Changing Environment to Production from Staging
  • Dashboard Campaign Stats
    • Scratch Card / Gift Box / Slot Machine Report Metrics
    • Quiz/Personality Quiz Report Metrics
    • Multi-Step Campaign Metrics
  • Policies and Security FAQ
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Campaign SLA'S

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Last updated 2 years ago

Expected timelines for a campaign to go live:

  • Launching Games from the dashboard: Instantly (can be done from the dashboard)

  • Launching Games from input sheet: 1 day

  • Launching Activity-Based Programs from input sheet: 2 days

  • Launching a new Referral campaign from input sheet: 3 days

Campaign Details:

Dashboard → Scratch card, Gift Box, Spin the Wheel, Slot Machine, and Quiz

Games (from Input sheet) → Toss the coin, Roll the dice, Memory Game, Personality Quiz, and Swipe UI

Activity-Based Programs (from Input sheet) → Multi-step, Streak, Game challenge program

Referral campaign (from Input sheet) → Referral program, Tiered referral

Other Manual Ops:

  • Edits to the existing campaigns: 1-3 days (Depends on complexity)

  • Moving a campaign from Staging to Prod: 1 to 3 hours including QA

SLA