> For the complete documentation index, see [llms.txt](https://help.customerglu.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.customerglu.com/campaign-slas.md).

# Campaign SLA'S

![SLA](/files/fnXc8GJF5h5EyJ1y4wi0)

#### **Expected timelines** for a campaign to go live:

* **Launching Games from the dashboard:** Instantly (can be done from the dashboard)
* **Launching Games from input sheet:** 1 day
* **Launching Activity-Based Programs from input sheet:** 2 days
* **Launching a new Referral campaign from input sheet:** 3 days

#### **Campaign Details:**

**Dashboard** → Scratch card, Gift Box, Spin the Wheel, Slot Machine, and Quiz

**Games** **(from Input sheet)** → Toss the coin, Roll the dice, Memory Game, Personality Quiz, and Swipe UI

**Activity-Based Programs (from Input sheet)** → Multi-step, Streak, Game challenge program

**Referral campaign** **(from Input sheet)** → Referral program, Tiered referral

#### **Other Manual Ops:**

* **Edits to the existing campaigns:** 1-3 days (Depends on complexity)
* **Moving a campaign from Staging to Prod:** 1 to 3 hours including QA


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