CustomerGlu Product Documentation

What is CustomerGlu?
Guides
👤User Lookup
🏫Segmentation
🎁Reward Page Configuration
🛃Debugger/User Data Deletion
🈸Duplicating a Campaign
🌐Get a Shareable Campaign URL
🔑How to find your Writekey
Theme Settings
Untitled
- Policies and Security FAQ
How to Embed a Youtube Video on a Quiz
Games Related FAQ
Time Based Push Nudges
Resetting Your CustomerGlu Dashboard Password
- How to view the Reports from the Dashboard
Campaign SLA'S
Changing Environment to Production from Staging
Dashboard Campaign Stats
Policies and Security FAQ

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Campaign SLA'S

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Last updated 2 years ago

Expected timelines for a campaign to go live:

Launching Games from the dashboard: Instantly (can be done from the dashboard)
Launching Games from input sheet: 1 day
Launching Activity-Based Programs from input sheet: 2 days
Launching a new Referral campaign from input sheet: 3 days

Campaign Details:

Dashboard → Scratch card, Gift Box, Spin the Wheel, Slot Machine, and Quiz

Games (from Input sheet) → Toss the coin, Roll the dice, Memory Game, Personality Quiz, and Swipe UI

Activity-Based Programs (from Input sheet) → Multi-step, Streak, Game challenge program

Referral campaign (from Input sheet) → Referral program, Tiered referral

Other Manual Ops:

Edits to the existing campaigns: 1-3 days (Depends on complexity)
Moving a campaign from Staging to Prod: 1 to 3 hours including QA