Policies and Security FAQ

What is your support policy?

Here at CustomerGlu, we do more than crafting software that solves your business problems. With our dedicated support team, we put equal effort into helping your business adapt to our product to reach your goals. Our support staff is diligent in recognizing issues, resolving them proactively, and assisting you in every step of the way.

Where will my data be stored?

Our Data servers reside in Mumbai Region (as of now).

How secure is my data with CustomerGlu?

Many people ask us this question. And rightly so; We have invested a lot of time and money to ensure that your information is secure and private. We offer security on multiple levels, In fact, your data is more secure than walking around with it on a laptop or even on your corporate desktops. CustomerGlu employs state-of-the-art firewall protection on multiple levels eliminating the possibility of intrusion from outside attacks. We deploy anti-virus software and scans all access 24 x7 for suspicious traffic and viruses.

What is your Feedback Policy? How do you manage product feedback?

Here at CustomerGlu, We strongly believe that in order to make a great product, listening to our customers, team members and prospects is key. We use your feedback to identify the most important features, discover new ideas and understand your pain points so that you can get more value from our product in the long run.

We take product feedback and input very seriously. Here's how our Product team collects and acts on your feedback. Immediately: All new requests welcomed. After a maximum of one week: The Product team reviews feedback on a weekly basis. They are in charge of diving in each and every request. At that point, your request can either be set to the "Awaiting Feedback" status so that we can gauge demand, gather use cases, and automatically establish impact and value, or it can be declined. As the team goes through they'll update the status of each request so that you immediately know the outcome. If you reach out directly to our Support or Customer Success teams, they'll be able to look up ideas for you, but they won't have any additional information or provide an estimate for if or when your request will be developed.

Privacy Policy

This privacy policy("Policy") will help you understand how Marax AI, Inc.("us", "we", "our") uses and protects the data you provide to us when you visit and use www.customerglu.com("website", "service"). We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. What User Data We Collect When you visit the website, we may collect the following data: Your IP address. Your contact information and email address. Other information such as interests and preferences. Data profile regarding your online behavior on our website.

Why We Collect Your Data

We are collecting your data for several reasons:

To better understand your needs.

To improve our services and products.

To send you promotional emails containing the information we think you will find interesting.

To contact you to fill out surveys and participate in other types of market research.

To customize our website according to your online behavior and personal preferences.

Safeguarding and Securing the Data Marax AI, Inc. is committed to securing your data and keeping it confidential. Marax AI, Inc. has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

Cookie Policy

Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behavior (analyze web traffic, web pages you spend the most time on, and websites you visit).

The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.

“Please note that cookies don't allow us to gain control of your computer in any way”. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.

Links to Other Websites

Our website contains links that lead to other websites. If you click on these links Marax AI, Inc. is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website. Restricting the Collection of your Personal Data At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:

When you are filling the forms on the website, make sure to check if there is a box which you can leave unchecked, if you don't want to disclose your personal information.

If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you.

Marax AI, Inc. will not lease, sell or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.